Help

What do I need to do to customize a candle?

To customize your candle, you will need to select the "Customize" option present in the menu.

Can I preview my order before finalizing it?

All custom orders can be previewed. After uploading photos and completing your Candle IN a rotating 3d prototype of your order will appear.

What is the minimum resolution of the photos required?

We strongly recommend images larger than 1600 x 1600 pixels.

* Note that the maximum allowed file size is 8mb and must have one of the following extensions: jpg, gif, png

How many images can I upload per order?

The minimum number of photos is 4. However, you can put more than one photo per face by making a montage in the "Befunky" application, available on the customization page of your Candle IN.

Is candlein.com safe?

The candlein.com website is secure. It is built on the "Magento" framework, which is recognized for its security in E-commerce.

What is your confidentiality policy?

candlein.com is committed to protecting your privacy. We use the information you provide only to manage your orders and gift list.

* We guarantee to delete the photos you send for candle personalization,as soon as we receive your order.

How can I identify myself if I lose my password ?

How can I identify myself if I log in through the "Login" link in the top menu. You will find in this area the following option: "Forgot your password?" which will tell you the steps to follow.

How can I change or close my account at candlein.com?

From the top menu, choose the "Sign In" option. Once you are logged in, choose the "My Account" option, also available in the top menu, and change the information you find necessary.

In which area do you deliver?

Your orders can be picked up directly at one of the following addresses:

LISBOA:
Candle In - Centro Comercial Colombo
Avenida Lusíada
1500-392 Lisboa

How can I return or exchange a product purchased from candlein.com?

If you would like to exchange one of the products in our collection, please contact us at geral@candlein.com.

How can I track the status and delivery of my order?

You can track the status of your orders via "My Account"-> "My Orders". You can also contact us by email: geral@candlein.com.

What payment methods do you accept on candlein.com?

You can pay for your order in one of the following ways :

  • Bankf transfer
  • ATM Reference
  • credit card
  • Paypal

What browsers is the website optimized for?

The candlein.com website is optimized for the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer (Versões superior a 9)